Joy Game Terms and
Conditions

1. Introduction

Welcome to Joy Game. These Terms and Conditions apply to all users of the Joy Game platform, including anyone who visits, registers, deposits, plays games, or interacts with Joy Game in any capacity. Joy Game is an online gaming platform operated for players in Bangladesh, offering a range of games including Dragon Gate, Mermaid Fishing, Golden Leopard, Dragon and Tiger, Money Coming, Ocean Lord, and West Hunter Bingo.

By accessing Joy Game or creating an account, you confirm that you are at least 18 years of age, that you are accessing Joy Game voluntarily, and that you accept these Terms and Conditions in full. Joy Game reserves the right to update these terms at any time. When changes are made, Joy Game will update the "Last Updated" date at the top of this page. It is your responsibility to check these terms periodically.

These Terms and Conditions should be read alongside Joy Game's Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and Joy Game.

2. Eligibility

To register and use Joy Game, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. Joy Game does not permit minors to register or use the platform under any circumstances.
• You must be accessing Joy Game from a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be a current employee, contractor, or close family member of a Joy Game employee or contractor.
• You must not have been previously excluded or banned from Joy Game for any reason.
• You must be acting on your own behalf and not on behalf of any third party.

Joy Game may request proof of age or identity at any time. If you cannot provide satisfactory verification, Joy Game reserves the right to suspend your account and withhold any pending withdrawals until verification is complete. This is a standard procedure and is not a reflection on any individual player — it is part of Joy Game's commitment to operating a safe and compliant platform.

3. Account Registration

Each player is permitted to hold one Joy Game account only. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. Joy Game uses automated systems to detect duplicate accounts, and any accounts identified as duplicates will be suspended immediately.

When registering on Joy Game, you must provide accurate and complete information. This includes your real name, a valid email address, and a working phone number. Providing false information during registration is a breach of these Terms and Conditions and may result in permanent account closure and forfeiture of any balance held in the account.

You are responsible for maintaining the confidentiality of your Joy Game login credentials. Do not share your username or password with anyone. Joy Game will never contact you to ask for your password. If you believe your account has been accessed without your authorisation, contact Joy Game support immediately so the account can be secured.

4. Deposits and Payments

Joy Game accepts deposits via bKash, Nagad, and Rocket — the three mobile payment platforms most widely used by players in Bangladesh. All deposits must be made from a payment account that is registered in your own name. Joy Game does not accept deposits from third-party payment accounts.

Deposits are typically credited to your Joy Game account within two minutes of the transaction being confirmed by the payment provider. If a deposit does not appear in your Joy Game account within 30 minutes, contact Joy Game support with your transaction reference number and the support team will investigate promptly.

• Minimum deposit amounts apply and are displayed at the time of deposit.
• Joy Game does not charge fees on deposits, but your payment provider may apply their own charges.
• All deposits are made in Bangladeshi Taka (BDT).
• Joy Game reserves the right to refuse or reverse any deposit that cannot be verified or that appears to be associated with fraudulent activity.

5. Withdrawals

Withdrawals from Joy Game are processed to the same payment method used for your most recent deposit. This is a standard anti-fraud measure and applies to all Joy Game accounts without exception. You cannot withdraw to a different bKash, Nagad, or Rocket number than the one used to deposit.

Before a withdrawal can be processed, Joy Game may require identity verification. This is a one-time process for most players and is completed quickly once the required documents are submitted. Joy Game aims to process all verified withdrawal requests within 24 hours, though most are completed significantly faster.

• Minimum withdrawal amounts apply and are shown at the time of the withdrawal request.
• Bonus funds cannot be withdrawn until the applicable wagering requirement has been fully met.
• Joy Game reserves the right to delay or decline a withdrawal if there is a reasonable suspicion of fraud, money laundering, or a breach of these Terms and Conditions.
• Withdrawals will not be processed to third-party accounts under any circumstances.

6. Bonuses and Promotions

Joy Game offers various bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that are published alongside each promotion. It is your responsibility to read and understand the terms of any bonus before you claim it on Joy Game.

• Wagering requirements: Most bonuses on Joy Game carry a wagering requirement. This means you must wager the bonus amount (and in some cases the deposit amount) a specified number of times before the bonus converts to withdrawable cash.
• Time limits: All bonuses have an expiry period. If the wagering requirement is not met within the specified time, the bonus and any winnings derived from it will be forfeited.
• Game restrictions: Some bonuses on Joy Game may only be used on specific games. Check the individual promotion terms for details.
• One bonus at a time: Joy Game does not permit players to hold more than one active bonus simultaneously unless explicitly stated in the promotion terms.
• Abuse: Joy Game reserves the right to void bonuses and close accounts where bonus abuse is detected, including the use of multiple accounts to claim the same promotion.

Joy Game may modify, suspend, or withdraw any promotion at any time without prior notice. Changes to ongoing promotions will be communicated to affected players where reasonably practicable.

7. Gameplay Rules

All games available on Joy Game operate using certified random number generation (RNG) technology. The outcome of every game is determined randomly and independently of any previous result. Joy Game publishes the return-to-player (RTP) percentage for each game so that players can make informed decisions.

By playing any game on Joy Game, you accept that the result of each game round is final once it has been completed and recorded by the Joy Game system. In the event of a technical fault or disconnection during a game round, Joy Game's system logs will be used to determine the outcome. Joy Game's decision in such matters is final.

• Minimum and maximum bet limits apply to all games on Joy Game and are displayed within each game interface.
• Players may not use any software, script, or automated tool to interact with Joy Game games.
• Any winnings generated through a technical error or software malfunction will be voided by Joy Game.
• Joy Game reserves the right to suspend any game at any time for maintenance or technical reasons.

8. Prohibited Conduct

The following actions are strictly prohibited on Joy Game. Engaging in any of these activities will result in immediate account suspension and may result in legal action:

• Creating more than one Joy Game account.
• Providing false or misleading information during registration or verification.
• Using Joy Game for any form of money laundering or financial fraud.
• Attempting to manipulate game outcomes through any technical or non-technical means.
• Using automated bots, scripts, or software to interact with Joy Game.
• Colluding with other players to gain an unfair advantage on Joy Game.
• Exploiting software bugs or errors to generate winnings on Joy Game.
• Harassing, threatening, or abusing Joy Game staff or other players.
• Attempting to access Joy Game systems or data without authorisation.
• Allowing a minor to access or use your Joy Game account.

Joy Game monitors all accounts and transactions for signs of prohibited conduct. Where prohibited conduct is detected, Joy Game will suspend the account, void all associated bets and winnings, and report the matter to relevant authorities where required by law.

9. Account Suspension and Closure

Joy Game reserves the right to suspend or permanently close any account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within a reasonable timeframe.
• Suspected fraudulent activity or money laundering.
• A request from a regulatory authority or law enforcement agency.
• A self-exclusion request submitted by the account holder.

If your Joy Game account is suspended due to a suspected breach of these terms, any balance held in the account will be frozen pending investigation. If the investigation confirms a breach, the balance may be forfeited. If no breach is confirmed, the balance will be returned and the account reinstated or closed at your request.

You may close your Joy Game account at any time by contacting Joy Game support. Any real-money balance remaining in your account at the time of closure will be returned to your registered payment method, provided all verification requirements have been met.

10. Privacy and Data

Joy Game collects and processes personal data in accordance with its Privacy Policy. By registering on Joy Game, you consent to the collection and use of your personal data as described in the Privacy Policy. Joy Game uses your data to operate your account, process transactions, verify your identity, and improve the Joy Game platform.

Joy Game does not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities where required by law. All data held by Joy Game is protected using industry-standard encryption and security measures.

For full details on how Joy Game handles your personal data, please refer to the Privacy Policy.

11. Responsible Gaming

Joy Game is committed to promoting responsible gaming among all players. Online gaming should be an enjoyable form of entertainment, not a source of financial stress or personal harm. Joy Game provides a range of tools to help players manage their gaming activity:

• Deposit limits: Set daily, weekly, or monthly deposit limits on your Joy Game account.
• Session time limits: Receive reminders when you have been playing on Joy Game for a set period of time.
• Cooling-off periods: Take a short break from Joy Game without permanently closing your account.
• Self-exclusion: Permanently exclude yourself from Joy Game if you feel your gaming is becoming a problem.

If you are concerned about your gaming habits or those of someone you know, Joy Game encourages you to use these tools and to seek support. For more information, visit the Responsible Gaming page on Joy Game.

12. Limitation of Liability

Joy Game provides its platform on an "as is" basis. While Joy Game makes every effort to ensure the platform is available and functioning correctly at all times, Joy Game does not guarantee uninterrupted access or error-free operation. Joy Game shall not be liable for any loss or damage arising from:

• Temporary unavailability of the Joy Game platform due to maintenance or technical issues.
• Loss of data resulting from technical faults beyond Joy Game's reasonable control.
• Delays in deposit or withdrawal processing caused by third-party payment providers.
• Any indirect, consequential, or incidental loss arising from your use of Joy Game.

In all cases, Joy Game's maximum liability to any player shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim. Nothing in these Terms and Conditions limits Joy Game's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

13. Changes to These Terms

Joy Game reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated terms will be published on this page with a revised "Last Updated" date. For significant changes, Joy Game will make reasonable efforts to notify registered players via email or an in-platform notification.

Your continued use of Joy Game after any changes to these Terms and Conditions have been published constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you must stop using Joy Game and may request account closure by contacting Joy Game support.

14. Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, Joy Game's support team is available 24 hours a day, 7 days a week. You can reach Joy Game support at:

• Email: [email protected]
• Live Chat: Available directly within your Joy Game account after login.

Joy Game aims to respond to all support enquiries within a few hours. For urgent account matters, live chat is the fastest way to reach the Joy Game support team.